Refund & Return Policy 🔄
Easy, hassle-free, and designed for your peace of mind
✅ Return Eligibility at a Glance
✅ Eligible for Return
- Original tags attached, unworn, unwashed
- Within 60 days of package delivery
- Manufacturing defects or incorrect items received
- Tried on for size or style evaluation
❌ Non-Returnable Items
- Items marked as Final Sale
- Washed, altered, or tags removed
- Underwear & intimates (hygiene policy)
- Gift cards
📋 How to Return — 3 Simple Steps
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1
Request a Return
Email service@veselestudio.com with your order number and the item(s) you wish to return. Our support team will assist you within 24 hours with return instructions and details.
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2
Pack & Ship
Carefully pack your unworn items with original tags in the original package (or a sturdy box), attach the carrier label, and drop off at your nearest postal carrier facility.
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3
Receive Your Refund
Once we receive and inspect your returned package, your refund will be processed back to your original payment method within 5–10 business days. An email confirmation will be sent automatically.
💰 Refund Details
💳 Refunds are issued to your original payment method (Credit Card, PayPal, Apple Pay, etc.)
⏱️ Processing time: 5–10 business days following returned item inspection
🏦 Financial institutions may require an extra 1–3 business days to reflect the credit on your statement
📧 A notification email will be dispatched immediately once the refund is completed
🚚 Original shipping fees are non-refundable unless the return is due to a product defect or shipping error
🔄 Exchanges & Resizing
To ensure you receive your new size or style as quickly as possible, we process replacements via new orders:
- Return your original item following the 3-step return process above
- Place a new order for your desired size or color directly on our website
- Your new wardrobe pieces will be dispatched right away without waiting for return processing!
💡 Pro Tip: We recommend referring to our size chart on the product page before reordering to ensure a perfect fit!
⚠️ Special Support Cases
🪡 Received a damaged or defective item? Please contact service@veselestudio.com within 7 days with clear photos. We will cover return arrangements and send a free replacement or issue a full refund immediately.
🎁 Gift Returns: Gift recipients can return eligible items for store credit value. Simply provide the order number or buyer information to customer support.
🌍 International Returns: Customers are responsible for international return shipping fees. We recommend using a trackable shipping service. All refunds are calculated and issued in USD.
Ready to Start a Return?
Contact our customer service team with your order number — we are here to help!
✉️ service@veselestudio.com