Shipping & Handling – veselestudio.com

This Shipping & Handling policy applies to all orders placed on veselestudio.com for our Dress, Mary Jane Shoes, and Jeans collections. Please read this policy carefully before completing your purchase.

1. Processing Time

Once your order is placed, we begin preparing it for shipment. Our processing times are as follows:

• Standard processing: 1 to 3 business days

• Peak season or promotional periods: 3 to 5 business days

Processing time does not include weekends or public holidays. You will receive an order confirmation email immediately after placing your order. A shipping confirmation email with tracking information will be sent once your order has been dispatched.

2. Shipping Methods and Delivery Times

We offer the following shipping options. Delivery times are estimates and begin once your order has been dispatched, not when the order is placed.

Please note that delivery times may vary depending on your location, carrier delays, weather conditions, or customs processing for international orders.

3. Shipping Costs

Shipping costs are calculated at checkout based on the following factors:

• Total weight of the package

• Dimensions of the package

• Delivery destination

• Selected shipping method

The exact shipping cost will be displayed in your shopping cart before you complete your purchase. Free shipping may be offered for orders above a certain amount. Any free shipping promotion will be clearly stated on our website.

4. Domestic Shipping

For orders shipped within the same country as our fulfillment center, we use reliable national carriers. Most domestic orders arrive within the estimated timeframes stated above. If a domestic order has not arrived within 15 business days after dispatch, please contact us at veselestudio@gmail.com.

5. International Shipping

We ship to select international destinations. International orders may be subject to the following:

• Customs processing: Packages may be held by customs authorities for inspection. This can add several days or weeks to delivery time.

• Customs duties and taxes: You are responsible for any import duties, taxes, or customs fees imposed by your country. These fees are not included in our shipping charges and are collected by your local customs office.

• Delivery confirmation: Tracking updates may be less frequent once the package leaves the origin country.

We are not responsible for delays caused by customs or for packages seized or destroyed by customs authorities.

6. Order Tracking

All shipped orders include a tracking number. You will receive this number in your shipping confirmation email. You can track your order using the carrier's website. If your tracking number does not show activity within 5 business days after dispatch, please contact us.

7. Incorrect Shipping Address

Please ensure your shipping address is complete and accurate before placing your order. If you provide an incorrect address, the following will apply:

• If the order has not yet been shipped, we may be able to update the address. Contact us immediately at service@veselestudio.com。

• If the order has already been shipped, we cannot change the address. The package may be returned to us by the carrier. You will be responsible for any additional shipping fees to resend the order.

We are not responsible for orders delivered to an incorrect address provided by you.

8. Lost or Stolen Packages

Once a package is marked as delivered by the carrier, we are not responsible for lost or stolen packages. We recommend the following precautions:

• Use a secure shipping address where someone can receive the package.

• Monitor your tracking information closely.

• Check with neighbors or around your property before contacting us.

If your package is marked as delivered but you have not received it, please contact the carrier directly with your tracking number. If the carrier confirms the package is lost, contact us, and we will assist you in filing a claim.

9. Damaged in Transit

If your Dress, Mary Jane Shoes, or Jeans arrives damaged, please contact us within 7 days of delivery at service@veselestudio.com. Include your order number and clear photos of the damaged item and packaging. We will arrange a resolution, which may include a replacement or refund.

10. Shipping Restrictions

We do not ship to the following types of addresses:

• P.O. boxes (for certain carriers)

• Military addresses (APO, FPO, DPO) for certain package sizes

• Freight forwarders (we recommend using a residential or commercial address)

We reserve the right to refuse shipping to any address at our discretion.

11. Contact Us

For any questions about Shipping & Handling, please contact us at:

service@veselestudio.com