Refund & Return Policy

Refund / Return Policy – veselestudio.com

Thank you for shopping at veselestudio.com. We want you to be completely satisfied with your purchase of Dress, Mary Jane Shoes, or Jeans. This policy explains how to return an item and receive a refund.

1. Return Eligibility

To be eligible for a return, the following conditions must be met:

  • The return request is initiated within 30 days of the delivery date.

  • The item is unused, unwashed, and in its original condition.

  • The item has all original tags attached.

  • Shoes must be tried on indoors only and show no signs of outdoor wear.

  • Proof of purchase (order number or email confirmation) is provided.

The following items are not eligible for return:

  • Items damaged due to misuse or improper care

  • Items that have been washed, altered, or worn outside

  • Final sale or clearance items (clearly marked at the time of purchase)

2. How to Request a Return

To initiate a return, please follow these steps:

  1. Contact us at veselestudio@gmail.com with your order number and the name of the product you wish to return.

  2. Include the reason for your return and, if applicable, clear photos showing any defects or damage.

  3. Wait for our return approval email. This email will contain the return shipping address and any additional instructions.

Do not send your item back before receiving return approval. Unauthorized returns may not be processed.

3. Return Shipping Costs

  • If the return is due to a defect, error on our part, or damage during transit, we will cover the return shipping costs. Instructions will be provided in our return approval email.

  • If the return is due to a change of mind or incorrect size selection, you are responsible for the return shipping costs. These costs are non-refundable.

We recommend using a trackable shipping service for your return. We are not responsible for items lost or damaged during return transit.

4. Refund Process

Once your returned item is received and inspected, we will notify you of the approval or rejection of your refund. This process typically takes 5 to 7 business days from the date we receive the package.

If approved, your refund will be processed as follows:

  • The refund will be issued to the original payment method used at the time of purchase.

  • Refunds include the product price and any taxes paid. Original shipping charges are not refundable unless the return was due to our error or a defective product.

  • Depending on your bank or card issuer, it may take an additional 3 to 10 business days for the refund to appear in your account.

5. Partial Refunds

Partial refunds may be granted in the following situations:

  • The item is not in its original condition, has obvious signs of wear, or is missing tags or packaging.

  • Shoes show scuffs or marks on the soles.

  • The return request is submitted after the 30-day window but within 45 days of delivery.

Partial refunds are issued at our discretion and will be communicated to you before processing.

6. Exchanges

We do not offer direct exchanges. If you wish to exchange an item for a different size, color, or product, please return the original item following the process above and place a new order on veselestudio.com.

7. Damaged or Defective Items

If you receive a damaged or defective Dress, Mary Jane Shoes, or Jeans, please contact us at service@veselestudio.com within 7 days of delivery. Include your order number and clear photos showing the damage or defect. We will arrange for a replacement or full refund, including return shipping costs, without requiring you to return the item in certain cases.

8. Late or Missing Refunds

If you have not received your refund after the timeframes stated above, please check the following:

  • Contact your bank or card issuer, as processing times vary.

  • Verify that the refund was not issued as store credit (we do not issue store credit unless explicitly stated).

If you have completed these steps and still have not received your refund, contact us at service@veselestudio.com with your order number and return tracking number.

9. Non-Returnable Items

The following items cannot be returned:

  • Gift cards

  • Final sale or clearance items

  • Items marked as "non-returnable" on the product page

10. Contact Us

For any questions about this Refund / Return Policy, please contact us at:

service@veselestudio.com